Terms & Conditions
Terms of Service
Effective Date: 03/02/2025
Welcome to Lua Cristal! These Terms of Service govern your use of our website, products, and services. By accessing or purchasing from luacristal.com, you agree to these terms. Please read them carefully before using our site.
General Information
- Lua Cristal ("we," "us," "our") operates this website and provides jewelry and related services.
- By visiting or making a purchase, you engage in our “Service” and agree to be bound by these Terms.
- We reserve the right to update, modify, or replace any part of these Terms at any time. It is your responsibility to review them periodically.
Eligibility & Account Information
- To make a purchase, you must be at least 18 years old or have permission from a parent/guardian.
- You agree to provide accurate and complete information when placing an order.
- We are not responsible for orders placed with incorrect shipping details due to customer input errors.
Orders & Payment
- All prices are listed in GBP and may be subject to change without notice.
- We accept payments via PayPal, and credit/debit cards. We reserve the right to cancel or refuse an order if fraud is suspected.
- Discounts, promotions, and sales are subject to availability and may be withdrawn at any time.
Shipping & Delivery
- Orders are processed within 1–3 business days, excluding weekends and holidays.
- Estimated delivery times are provided in our [Shipping Information], but delays may occur due to external factors (e.g., customs, weather, postal strikes).
- We are not responsible for lost, stolen, or delayed shipments once they have been handed to the courier.
Returns & Refunds
- We accept returns within 30 days of delivery.
- Items must be returned unworn, unused, and in original packaging.
- Custom and personalized items are non-refundable unless faulty.
- For full details, please refer to our [Returns & Exchanges Policy].
Product Information & Accuracy
- We make every effort to display product colors and details accurately, but variations may occur due to screen settings.
- Handmade items and freshwater pearls may have slight differences in appearance, making each piece unique.
Intellectual Property
- All content on this website, including images, text, logos, and designs, is owned by Lua Cristal and protected under copyright laws.
- You may not reproduce, distribute, or use our content without written permission.
Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Jewelry should be worn responsibly. We are not responsible for allergic reactions or improper use of our products.
External Links & Third-Party Services
- Our website may contain links to third-party sites (e.g., payment gateways, social media). We are not responsible for their content or policies.
- You should review their terms and conditions before engaging with their services.
Governing Law
- These Terms of Service are governed by the laws of The United Kingdom.
- Any disputes shall be resolved in the courts of The United Kingdom.
Contact Information
For any questions regarding these Terms, please contact us at:
📧 Email: support@luacristal.com
🌐 Website: luacristal.com